For VW PASSAT 2011-2014 Note: This product have no the DVD driver. 1*Android unit. 1*power cable with CANBUS. 1*RCA cable. 1*USB cable(with two usb ports and the external mic port). 1*gps antenna. 1*external micphone. 1* Plastic installation tools(gift). Service & Policy Shipping note 1.Usually process the order in the next 24 hours after paid, it’s better you will check emails during this time if we have other information needed from you. 2.We can’t deliver toP. O box& can’t deliver without receiver’s phone number. 3.Please make sure the shipping address is the same as filled Aliexpress order. 4.Brazil customerplease tell your tax NO. (CNP NO. or CPF NO.). If choose DHL or FedEx. 5.Russian customerplease give the receiver’s full name. 6.Saudi Arabiacustomerplease tell your ID card number if you chooseARAMEX 7.Company & European customerplease provide the EORI NO. If choose the FedEx shipping. 8.Remote area feeexcluded, for addresses listed in the Remote areas on DHL/FedEx website , we will be charged extra fee about $40. Import tax We are not liable for any import tax. Custom fee or custom delay. If the parcel return back to us due to the buyer refuse to pay the above fee. We will not resent the parcel until the buyer compete those fee and pay all the return and resend cost. Buyer can not cancel the order or request the refund based on the above reason. We will try our best to help our buyer to minimize the rise of paying the taxes. As our experience, 90% the parcel can reach to the buyer without paying any taxes, such as stating the item as a sample or a gift , but you still find the price is lower than the standard even you are chosen to pay the customs Return & Refund All items are brand new straight from the factory. In case you receive the faulty item, please contact us within 3 days after sign on the receipt, we will refund or replace it. Return within 7 days after receipt can be refund( excluded the shipping fee) Return within 20 days after receipt can be replace Return within 1 year from the purchase date can be repaired. It’s the customer responsibility to paid for return postage and ship the item back to us , we will send it back at our cost. All return should be confirmed by our after service staff, we are not liable for any return without a prior notice. For non-defective return, there will be administrative fee applied. Warranty One year factory warranty.(accessories not included) Warranty will be voided as of: (1)damage caused by undue wear & tear. Misused, improper installation or operation neglect accident. (2)Any damage caused by improper packaging when buyer returns to us (3)If the item was dissemble or repaired by unauthorized person Feedback Customer’s satisfaction is our ultimate goal. If you are satisfied with our product and our service, please give us5 stars and good comments, if you have problem or questionsplease contact us firstbefore give the negative review or open a dispute. All message or emails will be answered within one business day. If you do not receive our reply , please kindly re send your message or complaint to our manager. 
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